Privacy Policy

Effective Date: September 21, 2026

Corporate Quarters USA (“Corporate Quarters,” “CQUSA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies when you:

Visit staycqusa.com or any of our booking or guest portal pages
Request housing information or submit a reservation inquiry
Stay in one of our furnished units
Communicate with our team by phone, email, or text message
Work with us through corporate, government, relocation, or insurance (ALE) programs

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information you give us:

Name, email address, phone number, and mailing address
Company, agency, or insurance carrier information
Stay details: dates, location, number of occupants, pets, and preferences
Occupant information required by the property, which may include a government-issued photo ID
Billing information (payment cards are processed by our payment processor; we do not store full card numbers)
Signatures and information entered on lease, occupancy, and move-in documents
Messages you send us and requests you submit (maintenance, rotations, extensions)

Information collected automatically: IP address, browser and device type, pages visited, and similar usage data collected through cookies and analytics tools.

2. How We Use Your Information

Respond to inquiries and prepare housing options
Reserve, set up, and manage your stay
Complete property applications and occupancy documents
Process payments, invoices, and refunds
Provide guest support, maintenance, and check-in/check-out communication
Administer our rewards program, if you are enrolled
Send service updates and, where you have agreed, occasional promotional messages
Improve our website and services, and protect against fraud and misuse
Comply with legal, tax, and contractual obligations

3. How We Share Information

We share personal information only as needed to provide our services:

Housing partners and property managers – to secure and manage your unit
Your sponsoring organization – the employer, agency, relocation company, or insurance carrier paying for or arranging your stay
Service providers – payment processing, document signing, email and text delivery, hosting, and cleaning or maintenance vendors, who may use the information only to perform services for us
Legal requirements – when required by law, subpoena, or to protect the rights and safety of our guests, staff, or properties
Business transfers – in connection with a merger, acquisition, or sale of assets

We do not sell your personal information.

The categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties (see Section 4).

4. SMS / Text Messaging

If you provide your mobile number and opt in, Corporate Quarters USA may send text messages about your inquiry, reservation, stay, check-in/check-out, maintenance, and billing.

Message frequency varies based on your stay and requests.
Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for help, or contact us using the information below.
Consent to receive text messages is not a condition of any purchase or reservation.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties, except service providers who deliver our text messages on our behalf.

5. Cookies and Analytics

We use cookies and similar technologies to keep the website working, remember preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings; some features may not work without them.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including completing your stay, billing, and meeting legal, tax, and contractual record-keeping requirements. Copies of identification documents are retained only as long as the property or contract requires.

7. Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

Our services are intended for individuals 18 and older. We do not knowingly collect personal information from children under 13.

9. Your Rights and Choices

You may request to access, correct, or delete your personal information, or opt out of promotional emails and texts. Depending on your state of residence, you may have additional privacy rights. To make a request, contact us below. We may need to verify your identity, and we may keep certain information when required by law or an active contract.