General Questions
A. The number of nights away/rotations we are able to cover depends on location, availability, nightly per diem and are on a case by case basis
A. Cleaning services are not included. Your apartment will be clean when you move in and cleaned after you move out. We’ll gladly connect you with our cleaners if you wish to use them.
A. CQUSA will always stay within the allowable nightly lodging rate.
A. Let us know immediately; we are here to help. If this happens after hours, you can still call us. We will be responsible for working with the complex to address any issues. If there appears to be no resolution, we will move you to an alternative location.
What is included with a CQUSA apartment?
A. Our luxury apartments are true “turnkey.” They are fully furnished and decorated, including all linens and housewares and a full-size washer and dryer. Big screen “smart” TVs are in the living area and master bedroom.
A. All apartments have high-speed internet connectivity for wi-fi and Streaming TV. The cost is included in the per diem lodging rate.
A. Maintenance requests should be sent to Summer and Brittany. CQUSA will place a request with the complex for you and coordinate the repair. Every complex has an after-hours number for emergencies which you receive at move in.
A. Let us know and we will take care of it promptly.
Moving In
A. Check-in is 4 PM unless prior arrangements are made.
A. These are picked up from a lock box or the complex leasing office. Office hours vary by location and also by day of the week. We’ll tell you when the office is open for you to get the keys. If you can’t get there during office hours, we’ll work with you on an alternate solution
A. CQUSA does not require a security deposit. However, complexes have pet fees, which vary by location and are usually payable directly to the complex, not to CQUSA.
A. Call us at 866-633-6169 Ext. 1
Billing
A. Your receipt is emailed to you at the end of your billing period (typically every 7 or 14 nights).
A. CQUSA rates are always within the published GSA per diem, including any waivers. These rates change from time to time, and your rate will be adjusted accordingly
A. Contact Sandy. She is responsible for billing and will work with you to correct any errors or send missing receipts.
A. A $75 gift card of your choice is rewarded for each referral who stays for at least 30 nights. And if someone referred you to us, please be sure to let us know!
Moving Out
A. Email Brittany and Sandy with the date you’re moving out. A minimum 24-hour notice is required, but advance notice is always greatly appreciated.
A. You’ll receive a final receipt and simple check out instructions. Basically, empty all trash, empty the refrigerator, run the dishwasher if there are dirty dishes. Please let us know if there are items to be repaired or replaced before the next guest arrives.
A. Turn them in at the leasing office when you leave. If this is not possible, let us know so we can make other arrangements. There are charges for some items not returned at the end of your stay.